Privacy Policy

1. Information We Collect

To provide and improve our multi-modal transportation platform, we collect information in the following ways:

Information you provide to us:

• Account Profile Information: First and last name, email address, phone number, home address, date of birth, and gender.
• Travel Information: Details you voluntarily provide when using our travel search feature, including travel dates, passenger counts, and origin/destination locations.
• Travel Document Information: Government-issued IDs (e.g., passports), Known Traveler Numbers (TSA PreCheck), and Redress Numbers required for travel bookings.
• Loyalty Programs: Airline frequent flyer codes and account numbers you choose to save to your profile.

Information collected via automated technology:

• Usage and Search Metrics: We log search events and interactions on our platform. These events may be tied to your user ID to help us understand how you use our services. We may use this data to send you promotional offers related to our services, but we will never sell it to external third-party advertisers.
• Device and Network Information: Like most platforms, we automatically collect technical data when you visit, such as your IP address, browser type, device identifiers, push notification tokens (for mobile alerts), and operating system for security and performance monitoring. (Note: We do not currently use tracking cookies).

2. How We Use Your Information

The data we collect and retain on our systems is used solely to operate and improve our platform. Specifically, we use this information to:

• Facilitate your transportation bookings and manage your account.
• Analyze search patterns and platform interactions to improve the user experience.
• Send you promotional communications, travel offers, and updates related strictly to our own services.
• Generate aggregated, anonymized insights to help improve overall transportation services.
• Ensure the security of our platform and prevent fraudulent activity.

We do not sell your stored personal information to data brokers, nor do we use it for external third-party advertising or profiling.

3. Third-Party Service Providers

We rely on trusted third-party providers to operate our platform securely. When you use AeroLink, certain data is shared with these providers strictly to fulfill their specific functions:

• Authentication and Database Services: We use third-party providers to securely manage user accounts and store data. They may automatically collect IP addresses and device information for security purposes.
• Payment Processing: We use secure payment processors to handle transactions. These processors collect their own payment data and employ automated fraud detection technologies.
• Flight and Transit Integrations: To fulfill bookings, we securely pass necessary passenger details to our travel API partners and corresponding transit operators.
• Mapping and Geolocation Services: We use third-party services for location search and address autocomplete. These services may collect their own device and IP data when you interact with their maps.

4. Information Sharing

Beyond the essential service providers listed above, we do not sell, rent, or share your personal information with third parties. Any insights shared with external partners are completely aggregated, anonymized, and stripped of all personal identifiers.

5. Data Security

We implement industry-standard safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Choices

You may choose not to provide your personal information, though this may limit your ability to use certain features like booking. If you have any questions or requests regarding your data, you can contact us directly at kaleb.neal@goaerolink.io.

7. Children's Privacy

Our website is not directed to individuals under 13, and we do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: